Shipping policy

As part of store terms of purchase, the customer accepts the following:

• Any delivery times provided by the store are to be interpreted as best estimates only, and do not constitute guarantees.
• The store cannot promise precise delivery times for goods; instead the store operates on a best-effort basis with respect to timely deliveries.
• The customer authorises the store to leave goods at the premise at the courier's discretion.
• Redirections may not be possible, and where facilitated by the store, may incur additional charges and delays to the customer.
• The customer accepts that the store is not liable for porch piracy.
• The customer agrees not to hold the store liable for theft or loss of parcels arising from deliveries where the parcel is left in a building lobby, shared dock or shared reception area.
• Call on approach by couriers is not offered by the store.
• Customer delivery instructions are not guaranteed to be read or honoured by the courier.
• The customer undertakes to be in attendance at the nominated delivery site during business hours for the purposes of delivery.
• The customer undertakes to be contactable by phone during business hours within a reasonable number of attempts.
• The liability for costs incurred by the store over futile deliveries rests on the customer, and the store reserves the right to back charge or otherwise recover such liabilities from the customer.
• Damage which has occurred during the delivery interval must be reported by the customer to the store no later than 24 business hours after delivery. Belated reporting of delivery-related damage may complicate compensation claims.
• The store is not liable or responsible for reimbursing any unauthorised returns.
• Failing to specify explicitly when a shipping address is a Post Office address may cause the delivery to fail and incur additional fees for redelivery attempts.
• In the case of parcel mix-ups or mistakes resulting in unsolicited goods being sent to the customer, the customer undertakes to cooperate with the store to facilitate the return of such goods unless an explicit agreement otherwise has been made with the store.  Such goods may not be kept without the express agreement of the store, and the customer must proactively facilitate their timely return in collaboration with the store.  The customer must inform the store immediately within a reasonable time frame for intervention (ideally within 24 hours) if unsolicited goods were received in error.