25% restocking fee and customer-arranged return shipping may apply where exceptions to the rule above are made.
As part of store terms of purchase, customer commits to providing applicable photo or video evidence in the case of making a defect claim.
False defect claims may require the customer to collect the product(s) in question at the customer's own expense.
Recovery of costs incurred by the store over false or frivilous customer claims may be sought and associated debt recovery pursued against the customer.
In case of a verifiable product fault, we may cover the return shipping.
Damage in-transit should be reported no later than 24 business hours of delivery to avoid questions being raised.
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